DashCommand not working with Innovate OT-2 as advertised

[headfalcon]

Iphone App get OBD-II protocol not found, Windows Version get Error 104 then Error 109 on retry, ScanXL get same as windows DashCommand.   

I am running Version 2.60 latest build.....

I can help troubleshoot if you want........please make the products work as advertised   

[kaptincocoa2]

I too am trying to use the apple app ($49 ) and  have wasted my weekend fiddling with it.
It seems to have potential but the sad part is the in NO documentation with/for it ,, so here i am. there must be something very simple i am over looking (as the freeware with Innovate Logworks OT-2 RUNS GREAT) like an update, or a setting i've missed.
any reply will be appreciated.

[freekyFX4]

I am having issues using the iPad DashCommand app on my iPad.  Sometimes it won't connect at all.  Other times it conbnects but many of the gauges do not work.  Other times, the gauges work but jump constantly from low to high to low continuously, making the app totally useless.  I rated the app with 1 star.  It's the most expensive iPad app I have ever bought, and it is junk.  Like the previous poster, the freeware Innovate Logworks with the OT-2 RUNS GREAT.  Just wish this $50 app wasn't so bad.

[kaptincocoa2]

Hello the forum,
hey guys sounds like we're in the same boat.
( i must say upfront Weston has been good about this so far, we all have busy lives )
now as for the app and the $49+ tax. i never believed i'd get 49 times more out of it than the OT-2 but i do expect more than i have.
again for the money i DID expect DOCUMENTATION or an PDF like Logworks, but that said, maybe the more WE all work on this we just may get this app working better on the ipod , the phones and yes an Ipad.

Here is what i think may helpl,, post on other boards as there may be others using it with an OT-2, what you think?

there seems to be quite a few people here.

my current situation is to get the gauges to work AND WORK VERY WELL or this app will only get one *

[Weston@PPE]

If you guys can get me tech logs of this, I will gladly look through them. For the iPhone/iPad, (before you connect) go to the Console > Debugging Options, and Enable Debugging. Then try to connect and wait for it to fail. After that, go back to Debugging Options and select Email Tech Log. You can email to yourself, and then attach it to your next post.

[headfalcon]

Weston, see attached techlog, I am getting the same errors on windows DC and Scanxl

[anjo03]

Same issue here with BMW M6 from 2005. LogWorks reads all PIDs fine. Techlog attached.

[kaptincocoa2]

still looking for an answer, simple would be nice,, but maybe i need to ask the simple question.
does anyone see a functioning dashboard?
(using a ot-2)
if so, what did you do setting up "your vehicle"
(the PID's??)
 i'll start with this because i wish i could get the gauges to work.
below is copied from their site
[Basic engine parameters - giving an overview of how the engine is functioning
Intake air temperature
Ambient air temperature
Engine coolant temperature
Timing or spark advance
Manifold absolute pressure
Mass air flow-
Fuel economy - giving you the tools you need to modify your driving habits
Average fuel consumption
Current fuel consumption
1 minute interval fuel consumption
5 minute interval fuel consumption
30 minute interval fuel consumption
Fuel level %
Fuel level volume
Distance to empty
Time to empty
Fuel flow]

thanks

[Weston@PPE]

I've just pulled out an OT-2 and tested with DashCommand on my laptop, a 1st gen iPod Touch, and an iPhone with an OT-2 over WiFi. They all worked without any trouble... I also tested with multiple protocols, again no trouble. The iPhone gave me an Error Detecting Protocol 1 time, and I tried to connect a second time and it worked from then on out (only happened on 1 of 3 protocols also).

I'm not sure why you guys can't connect, we'll start looking through these tech logs to see what we can find.

[kaptincocoa2]

ok so how about how the touch is setup?
how is the "vehicle is set up".
the PIDs.
oh and did it read and find vin#
the codes
and the all important gauges?
thanks
gg

[Weston@PPE]

kaptincocoa2,

I'll follow up with this through email. You have a different problem than the other 2.

headfalcon and anjo03,

We've looked at your logs and we think that we found a bug in the OT-2. We'll talk to Innovate about this and see what we can do.

[kaptincocoa2]

thanks
gg

[anjo03]

@Weston@PPE : Thanks - I am looking forward to their response, then.

[anjo03]

Anything new from Innovative or you about the "bug" you found? Is it a bug in the interface or in the software or?

[kaptincocoa2]

ahhh these mysterious "BUGS"
just going to take a moment to comment,,,
while my car is in the shop for two days.
there has been one unexpected thing happen using my
OT-2 (free logworks app)
it seems it can display 16 PID's at a time, though it reads much more. and up until yesterday i only had a choice of around 16, and of those some i would get NA. but NOW i get maybe get around 30 and can display 16 that is continously. not just mph,ect, maf, rpm,load, but spark_adv,multiple O2, TP, shrtft's and longtf"s TP and much more.

so my question is simple,

why is it this stuff doesn't produce gauges i DC??

at least i have tons of files i can READ (on my pc) and compare when i getmy car back.
laters gg

[Weston@PPE]

anjo3,

I haven't heard anything about it yet. Its a bug in the Innovate hardware, not in the software.

[anjo03]

hmmm...that does not sound good. Can you provide me with more details, as I understand you want me to direct my complaint against Innovative instead of you...?

[KLR CLS]

anjo3,

I haven't heard anything about it yet. Its a bug in the Innovate hardware, not in the software.

I beg to differ here. You sold us a sw product with supposed compatibility with OT2, and it does not work. I reinstalled the application, tried several permutations and it does not connect on my car. I am not alone as evident on this post. I have sent you logs and I am done with it. You really should be offering a refund to people who bought this and cannot get it to work

[mchart]

anjo3,

I haven't heard anything about it yet. Its a bug in the Innovate hardware, not in the software.

I beg to differ here. You sold us a sw product with supposed compatibility with OT2, and it does not work. I reinstalled the application, tried several permutations and it does not connect on my car. I am not alone as evident on this post. I have sent you logs and I am done with it. You really should be offering a refund to people who bought this and cannot get it to work

The OT-2 in theory is a great device - But if you visit Innovates own forums (Now abandoned, and no support to mention) you'll find the hardware itself has numerous issues.

My OT-2 itself randomly stops capturing data every 10-20 seconds, and it makes it hard getting any useful data off of it. The device just has numerous issues, most of which probably will never be resolved as Innovates history has consistantly been to release a new product and then never support it going forward into the future. $160 wasted and a lesson learned. I would have never bought the product had I known before hand.

Luckily, I can get *enough* data while I WOT the car to see what *I* need to see. Even so, I would have rather spent the money on a product that works 100% of the time. Spending $40 on dashcommand isn't going to fix the issues present with the OT-2 itself - Regardless if you may think otherwise.

[kaptincocoa2]

Got to go to work but,,
will be back, here.
happy holidays

[Wak-Vagcheck]

Hi all first post but sadly I have this problem as well that although I can see its connected virtually none of the functions work even thought the Innovate app works fine.

Saying its  a hardware problem does not fit in if the hardware works with another app.

Can you post some pictures of the dashboard functions working with the OT-2?

I have sent to the support email, my logs but also as the innovate app is open source I have sent a copy of that to support as well.

Can you please advise if this compatibility issue is something you can rectify with access to the innovate app source?

Its an expensive app that doesnt deliver at present and for the price I'd like to think there is some support behind it.

FYI, I am trying to connect to an Audi TT, it wont really be acceptable to suggest that its a problem because its a VAG group car, its got to be one of the biggest European market vehicles in the world and so if me7 1.8T isnt covered , its a huge huge gap!

[Weston@PPE]

Wak-Vagcheck,

I did get your tech logs, and it successfully connects to your car. Can you get me 1 more log? Connect to your Audi, and then enable debugging. Go to the Vehicle Manager, and hit the blue arrow next to your vehicle. Then scroll down to the bottom and hit the Validate PIDs button. Once that's done, go save the other log so we can see why the PIDs are showing up as not supported.

[kaptincocoa2]

Here you go  again.

Wak-Vagcheck, i feel your pain, as you can read here in the forum i have gone along with all this the best i could.
However.
Weston, not letting PPE (and this Apple app) off the hook here is a copy of the e-mail i sent Innovate this morning. (their forum is questionable now )

Hello, i bought the OT-2 a few months ago, and WAS pleased with it for the most part. Using the logworks app on my Ipod Touch 4thG it did most everything as advertised but i did buy it with the understanding that the PAY FOR app Dashboard from PPE WOULD BE COMPATIBLE. Well after two months of s*#t from them( they saying it's in your product) i figured i'd just eat the $49 for the app BUT!
TWO DAYS AGO THE OT-2 JUST STOP WORKING!! AND I AM PISSED!!
Because i had read over on Amazon the reviews stating other had the same problem after a month or two,, YIKES THIS IS NOT GOOD . Now am i now going to be out the $179+ ??
my question, are you here to help me? something simple like for example maybe USB it to my PC and get it running again? Or if what I'm experiencing is the average time for this device to last, I'll put it simply, I WANT A REFUND,, NO more BS. Hear from you today?? Would be nice,, and expected. I am in Seattle so you may phone me. glenn

so a question to Wak-Vagcheck how did the OT-2 work for you with the free Logworks from Apple?

Sadly as of
this post i haven't heard from Innovte

[Weston@PPE]

kaptincocoa2,

Let us know what Innovate says about this.

[Wak-Vagcheck]

Hi guys

Only just seen the response and am now
Away with family to try the tests but will do them by next week and send the data asap

Yes my OT-2 works fine with the free logworks app
My only question on it is the sample rate when we compare it to the innovate lm products we strap to a car when remapping them they are realtime nice smooth plots the OT2 is very stepped data
The OT seems to be around 1s samples with 12 items logged over Kline
I'll try it again with less data but it is working ok

Merry Christmas and happy new year to all

[kaptincocoa2]

Happy New Year

well here are the e-mails and re: from Innovate.
Me first,

Hello, i bought the OT-2 a few months ago, and WAS pleased with it for the most part. Using the logworks app on my Ipod Touch 4thG it did most everything as advertised but i did buy it with the understanding that the PAY FOR app Dashboard from PPE WOULD BE COMPATIBLE. Well after two months of s^# t from them they saying it's in your product i figured i'd just eat the $49+ for the app BUT! TWO DAYS AGO THE OT-2 JUST STOP WORKING!! AND I AM PISSED!! Because i had read over on Amazon the reviews stating other had the same problem after a month or two,, YIKES THIS IS NOT GOOD . Now am i now going to be out the $179 ?? My question, are you here to help me? something simple like for example maybe USB it to my PC and get it running again? Or if what I m experiencing is the average time for this device to last, I ll put it simply, I WANT A REFUND,, NO more BS. Hear from you today?? Would be nice,, and expected.

[they replied with refund info, mailing forms etc.

Next me to them,

Well it's a new week , the last one before the big holiday and PO's and shipping :-(  well you get it.
So one more question before i go through all the sending.
 At this point, repairing does not answer the question "will this just "break" every couple months??
And a bigger one, is the "bug" when using PPE Dashboard really in the OT-2 ??
 
So the simple one ,, can i still just get a refund, all $179+???
 
Could save me, and you all hassle down the road.


and finally their reply,

We do not expect the unit to break every couple of months. We do not sell disposable products. The bug is in Palmer software, not in the hardware. If it were a hardware problem you would see the issue with our software too.
 
I can only offer to fix the unit under warranty.


So there you go , sent it back yesterday.
so laters,glenn

[gibear2k5]

2008 Corvette with the Innovate OT-2 Video.

http://www.youtube.com/watch?v=CvTk7xSQ1XQ

[kaptincocoa2]

2011 !!

Ok just went through the posts since i last posted and everything seems the same with nothing really being done.
as for what's up for me. well mailed my OT-2 ,the holidays of coarse present problems.
so today i am waiting for their reply to,, "we hope to get to your device the first part of next week" that's like sometime in the next few days.

as for what i see going on here DashCommand will not work with the new gen Ipod Touch. <- yes that is a period!

as for this Utube simple question what are we looking at?
an Ipod touch Pad or phone.

give us the details ,, please thanks

[gibear2k5]

On the youtube video I'm using a first generation iPod Touch w/ the out2tv app.

[kaptincocoa2]

Aloha, there seem little reason to "hope" here on this forum so have e-mailed this to(support and sales) apple apps (report a problem/review) aloha Glenn.                                              The DashCommand app;
  Please advise me how to receive a refund on this software. It simply will not work on as advertised on the 4th (newest) Touch. ps. Weston maybe you can help me on this too? You know I tried. It has be  A $50 app with a $1000 headache. Glenn 
Sent from my iPod

[Weston@PPE]

kaptincocoa2,

I responded to your email about this.

[BlackRoseRacing]

I skimmed through this topic quick and I'll post my 2 cents....
I had the OT-2 for approximately 3-4days, working with Innovative, I could only monitor 2-3pids at a time. Innovative stated it was because the protocol on my 2002 Dodge was slow. I returned the OT-2 and went back with my Elm327 adapter.

[Dan.lewis]

Having the same issues!!!!

Paid £29.99 for it logworks works fine but Dashcommand wont see anything wont even get the VIN.

Emailed techlog to support.

Its a 2004 Skoda Octavia 1.8t so the same as a golf gti.

Using IPhone 3gs on lastest 4.2.1 non jailbroken

[Pault5]

Hi,

New to the forum, but I'm having the same problem with Dashcommand and the Innovate OT-2, when I try and use it on a 2009 VW T5 Transporter.

Works just fine on a 2010 Ford Mondeo using the Ipad, but none of the gauges work on the VW.

Seems strange as the Innovate "Logworks" app works fine, but is not really suitable on the Ipad.... so I'm not sure if the problem is with Dashcommand, or with the signals the VW puts out (even tho' it should be OBD-II compliant???).

Has anyone else had issues using it with a VW???

Have sent a log to Support, but no news as yet.

Regards,
Paul

[Pault5]

Hi again,

An update on the above...

I tried the same thing using ScanXL on a laptop (connected to the VW)... and got a similar response....

[18:31:48.470] Opening OBD-II Connection...
[18:31:48.490] ERROR: Unknown diagnostic system:
[18:31:48.490] ERROR: Using this diagnostic system instead: OBDII_GENERIC
[18:31:48.490] Searching for Innovate interface...
[18:31:48.710] Found OT2  interface!
[18:31:48.710] Found Innovate interface on USB!
[18:33:27.873] OBD-II connection successful!
[18:33:27.903] Retrieving VIN...
[18:33:28.443] Detecting Vehicle Information...
[18:33:29.835] Detected 1 on-board modules.
[18:33:29.835] Finished detecting vehicle information.
[18:33:37.476] Detecting Supported PIDs...
[18:34:37.102] Warning: Not scanning unsupported parameter: SAE.SPARKADV
[18:34:37.102] Warning: Not scanning unsupported parameter: SAE.SHRTFT2
[18:34:37.102] Warning: Not scanning unsupported parameter: SAE.LOAD_ABS
[18:34:37.102] Warning: Not scanning unsupported parameter: SAE.LONGFT1
[18:34:37.102] Warning: Not scanning unsupported parameter: SAE.MAP
[18:34:37.102] Warning: Not scanning unsupported parameter: SAE.LONGFT2
[18:34:37.102] Warning: Not scanning unsupported parameter: SAE.TP
[18:34:37.102] Warning: Not scanning unsupported parameter: SAE.MAF
[18:34:37.102] Warning: Not scanning unsupported parameter: SAE.SHRTFT1
[18:34:37.102] Warning: Not scanning unsupported parameter: SAE.VSS
[18:34:37.102] Warning: Not scanning unsupported parameter: SAE.IAT
[18:34:37.102] Warning: Not scanning unsupported parameter: SAE.ECT
[18:34:37.102] Warning: Not scanning unsupported parameter: SAE.LAMBDA
[18:34:37.102] Warning: Not scanning unsupported parameter: SAE.RPM

So the problem isn't just in Dashcommand.

Maybe Dan.Lewis and myself have the same issue trying to connect to a VAG vehicle?

Regards,
Paul.

[BrianP]

I'm not surprised that you are seeing the same problem in ScanXL, if you are seeing it in DashCommand - under the hood both software applications share the same codebase for OT-2 connectivity.

I'm also not surprised that some of you are reporting that LogWorks is working and DashCommand is not, and vice versa. You see, our software uses the OT-2 in "expert mode" and LogWorks is simply listening to the streaming MTS data from "normal mode". Since our software and LogWorks are operating in different modes, the problems and symptoms are not directly comparable, because our software may exhibit a bug and you wouldn't see that in LogWorks and/or the OT-2 may exhibit a bug only in expert mode and you also wouldn't see that in LogWorks.

We are currently looking into these issues, and working with the guys at Innovate to figure out where any problem areas are. We should hopefully be submitting a new version of DashCommand to the app store soon with many improvements.

[Pault5]

Thanks very much for the reply BrianP,

That makes sense now.

Have you any idea when the upgraded  app will be available and will it definitely fix the problem?.
Will the underlying Codebase for Scanxl also have to be changed to work with the OT-2?

Kind regards,
Paul.

[J-R]

Just bought the DashCommand APP to use it on my 2005 BMW 1-series. It connects fine to the OT-2, but are unable to read anything from it. I get the same errormessages as Pault5:
"Warning: Not scanning unsupported parameter:..."
Logworks is functioning ok, but I think DashCommand lokks like a better app

I hope you will fix this issue and be able to read more OBD parameters. Otherwise the app is useless to me

[kaptincocoa2]

I guess i'm back here BECAUSE i have paid my $49
And with the news posts, filling page 3 just a quick thought or 2.
1st (Weston)  i have received your e-mail and the refund from Apple, i really have no idea what to expect from them, if anything, time will tell.
2nd i believe it' Brian here with the mention of an update, someday, YES THAT IS A MUST, if you want to sell to the Ipad as there is another coming soon and because the Ios4 across the board.That includes the new phones and Touchs.
3rd  the new people/owners of this app i wish you luck but it's clear PPE is saying it's Innovate and so in the meantime i'm letting them work it out.
Now as to what Innovate has done for me,, A REFUND check(minus the tax, fair enough?)

So after all these months i am back to square 1,, with DC and no hardware soooooooo back to the shopping!
Ps i'll be keeping an eye here why not i'm no "hater" so if anyone on knows/hears anything on Apple's positon on this or any of their app, i thank you now.
glenn

[Pault5]

Fixed the problem..... by sending back the OT-2 and buying a OBD-Link (wifi) instead!.
In fairness, the chap at Innovate where I bought the OT-2 was really helpful and gave me a full refund. Nice chap

Plugged in the OBD-Link, and now Dashcommand is working fine 

Thanks to the chaps at Palmer (and this forum) for pointing me in the right direction.

Cheers,
Paul.

[e8ay t]

I am in the same boat, what disappoints me, is that these posts date back to oct 29th 2010, in nov' palmer acknowledge there's an issue, yet today (21st feb 2011) there is still no mention on the app store that there trying to fix these issues, so a couple of weeks ago i bought the innovate ot2 and dashcommand to use with my iphone 4 - expecting something spectacular, but am feeling very unimpressed as i've been trying to get it going for hours and hours over days and days, expecting it to be user error, only now that i've resorted to the forum have i found i've wasted both time and money.
Maybe it's time to leave feedback on the app store, with guidance towards these posts!

[kaptincocoa2]

Hello,
It's been a month since i posted here.
And the only two posts HERE are e8ay t and it seems like you just took a 180 and left Innovate, well i did too and yes, a refund, i don't think they need the headaches, till PPE re-works DC for the new Ipods etc.
And next paul 5 i think it is, yes it it is terribly disappointing because at the Apple apps it sounds SOOOO great, "GAUGES GAUGES" and as you point out, WHY won't PPE make some kind of a statement, when they will release an update.
Btw. where are the "moderators"?

[Weston@PPE]

We are currently looking into ways to improve connectivity with the OT-2 from our software, but these take time to complete. Keep in mind that we have many customers asking for new features, bug fixes, etc. and we are doing our best to keep everyone happy. Thank you for your patience with DashCommand.

We are hoping to release a new version soon.

[carriso]

Hi,
I have the same problem !!! OT-2 + DasCMD doesnt work with my Honda Civic. Please help me...
Greetings,
Carlos

[e8ay t]

I'm currently being patient, and settling for the logworks package. i have managed to gain a connection to my s2000 but no useful data is shown.
i am however going to leave feedback on the app store, with reference to this issue!

[gibear2k5]

Love this new yellow skin....

Again, working with my Innovate OT-2, iPad 2, DisplayOut App, and Pionneer F90BT... Still have some configuration to do.

Check it out...

http://youtu.be/YAHiqsTjMa8