Dash command not working for iPad 3?

[Cody@PPE]

The problem is the Retina display is higher resolution than the processor can keep up with.  If you are in datalog view it is really fast, but it is slower than an iPad2 when displaying dashboards.  The new update will speed up the iPad2 and iPhone4s by a noticeable amount.  I have been playing with the iPad3 for a few days, it is similar to the current speeds of the iPhone4 (non s).

[bschweig]

The problem is the Retina display is higher resolution than the processor can keep up with.  If you are in datalog view it is really fast, but it is slower than an iPad2 when displaying dashboards.  The new update will speed up the iPad2 and iPhone4s by a noticeable amount.  I have been playing with the iPad3 for a few days, it is similar to the current speeds of the iPhone4 (non s).

This is VERY disappointing... A $50 app should not have these issues

What processor are you referring to? The iPads? I know of no other app where the processor is not able to 'keep up ' with the retina display. I sure hope you can fix this and that it follows on the heels of the current update that just allows DC to work (slowly) on iPad3 - and where is the current update? Is it stuck with apple? Again, it would seem like they would push through a $50 app update quickly...

Sorry for the flame, I guess I should have done more research before springing for this app...

[Weston@PPE]

Yes, Cody was referring to the processor in the iPad 3. The screen resolution of these devices is growing much faster than the processor speed is growing.

The screen resolution of the iPad 2 is 1024x768, for a total of 786,432 pixels. The iPad 3 is 2048x1536, for a total of 3,145,726. Thats exactly 4 times as many pixels for the processor to deal with. The processor of the iPad 3 also got an upgrade, but its nowhere near 4x faster than the iPad 2's processor. Its more of a hardware limitation than anything to do with our software specifically.

I've played with the iPad 3 the last few days as well, and the new update makes a huge difference. Its still not as fast as an iPhone 4S, but it's much faster than the current version. We're hoping to have the release out soon (hopefully this week). We are also looking into other ways to speed up DashCommand, we're hoping that we're able to speed it up even more in the future. Also, Apple does not put a higher priority on more expensive apps. It takes us the same amount of time as everyone else to get our updates approved (it takes Apple a very long time it seems).

You can see this same hardware limitation if you download the normal iPhone version of Angry Birds, and then the iPad Angry Birds HD. Angry Birds, when its zoomed to fill the screen, is choppy and hard to play. Angry Birds HD is smooth and runs great. The iPad 3's processor is having to scale Angry Birds up from 960x640 to 2048x1536, and can't keep up with it very well (this should apply to any app that moves though, not just Angry Birds). Angry Birds HD isn't getting scaled, so it plays nicely. The same version of Angry Birds runs smoothly on the iPad 2, since it doesn't need to scale it up so large.

[RennGent]

Sounds great, looking forward to the update!

In PPE's defense, they are the only ones with iPad support in the major players for this kind of software. I'm just thankful that they support the iPad and that DashCommand is a universal app, so I didn't have to purchase it twice. Yes, it is an expensive app and yes, it should support current devices but we can take solace in the fact that they are working on it and they do provide much better support than anyone else I've dealt with in the OBD-II hardware and software space.

[Golf 5 R32dsg]

Maybe so...it is a beautyfull app, but the others are better on iPad3 on this moment...they works!!! And the are cheaper.
Harry's Laptimer Pro costs also almost 40 euros, the Laptimer Pro doesnt work great on iPad3 so they make the Trainer version for iPad3 thats updated to the retina screen, its such a nice program.
I dont understand thats such a expensive app cant make it work on iPad 3 while the other pro's have no problem to update it in days???!!!

I hope they come with a solution soon, in first instance get it simply working, not more not less, then make an update for the retina screen.
Thats the minimum you can do.

Harrys laptimer have the solution on a plate, why dont ask them to help, their will be a solution real soon, instead on trying for weeks on yourself without getting a step closer to the solution.
Weve all pay'd enough for the app to get it working and soon, im getting tired of this!!!

Its not professional at all, i dont think that their will be an update soon, im sure of that...

Please o please search for help!

[RennGent]

Here's hoping for an update soon. *wink wink* *nudge nudge* 

[Weston@PPE]

We've already sent the release to Apple, just waiting on them.

[RennGent]

We've already sent the release to Apple, just waiting on them.

Glad to hear it, I'll be refreshing madly!

[Golf 5 R32dsg]

If Apple not hurry a little i eat an Apple out protest and its healthy ;-)

[richnduke]

Same problem here.  Just received the BT1.  Dashboard doesn't work with new IPad 3 on any cars I tried.  Like others it DOES work ok with IPhone 4S, but the phones screen is way too small, so for me until there is a fix, it is not useful.
  I had a very difficult time reaching tech support, not good either.  The email response told me only to do again, what I told them I'd already done, follow directions.  This did not resolve the problem.
  To say you will put it on your "to do list" is not an acceptible solution.  Please give it more of a priority or I'll be sending it back.  I didn't buy a product to put it on the back shelf, until you get around to it.
Come on, what kind of PR and customer service is that?    

[DarthWiz]

Hi, I'm one of those iPad3 users who paid 40 € just to get an application that's not working.

Rather than press the developers to get a new release out soon, I would like to (hopefully) offer some insight, being a software developer myself.

I know it's frustrating to pay that sum of money to get something that's not working at all, and I guess it would be even more frustrating to get a refund (that's why I'm not even trying), but my point is that I'm waiting patiently because I know there WILL be a working version, the point is only WHEN, but I'm not in a hurry.

There will be a working version simply because the iPad3 is the current state of the art and will probably be setting a new trend with its über-resolution display, so we can expect new mobile devices to follow that trend in the near future.

As far as I can tell, newer applications don't have performance problems despite the much higher pixel count probably because they use new, highly optimized APIs, which DashCommand probably doesn't use right now. If this is the case, DashCommand will certainly be updated to make use of this optimized software, otherwise it won't be able to run on any future device.

If PPE is at fault here, it's because its lack of foresight of the possible issues on the iPad3 (but then maybe it's partly Apple's fault here with their secrecy on future products' specifications), and also because as far as I know there's still no advisory on the Apple Store to tell that the application doesn't work with the iPad3 yet.

In my opinion, it's better to inform the customers than let them pay for a broken application and disappoint them later, and I think this can be done soon, without waiting for Apple to approve anything (but I don't know for sure and I may be wrong). In the meantime, I wait for the update, which will come eventually, because there's really no other option unless PPE intends to stop its business in the next year or so.

Be cool and confident, guys.  

[Golf 5 R32dsg]

The update is released...im curious, its downloading now... Good luck all!!!

[Golf 5 R32dsg]

Its works a little more then previous but its still unusable, its sooooo slow...just to slow to use in a car... Pfff unbelievable, everybody else can make their programs work on the retina screen and you cant...

Money down the drain, simple as that!

[John@PPE]

RennGent and DarthWiz, thank you for the votes of confidence.

Golf, can you please be a little more specific as to what you are seeing? From what I am seeing, it works pretty well now on the iPad3 that I have. It's not quite as smooth as perhaps we want it, but the usability is definitely there.

Have you used DashCommand before on a different device?

If it's performance you are after, please see the troubleshooting guide for suggestions on how to get better performance out of DashCommand: http://www.palmerperformance.com/download/docs/DashCommand_Troubleshooting_Guide.pdf

[bschweig]

I am also very dissapointed in this update. In fact, I think using this on an ipad3, which is of course in a moving car, is likely downright dangerous. The delay in response is maddening, the dropped connections with a chaotic seemingly random ways to reconnect is stupefying and the screen wont function if connected to the AV out docking cord so the ipad can not also be your music source, etc... Its a little better on an iphone 4s but the reconnect issue is still there and the whole complexity of customizing dashboards is of course an issue on both platforms.

I would suggest you state this does not "work in a safe and efficient way" on the new ipad3 until these issues are fixed.

I have decided to go another way (I wish there was an avenue for getting a refund of my $50, but I know you will just tell me this is an Apple thing and thats a total blackhole). Your product has tons of potential and your tech response seems very willing, but DC is just not plug and play enough for me and my ipad3...

good luck